Frequently asked questions about Distributed IT Performance Management software

Customers with at least 10 UPSs across two or more buildings or locations can benefit significantly from using from our software. Examples include retail establishments such as grocery stores, gas stations and fashion; K-12 and higher education; healthcare such as hospitals, labs and medical buildings; and edge data centers.

With our Distributed IT Performance Management software, you’ll know what’s happening with the UPSs and PDUs across your distributed infrastructure with meaningful real-time alerts prioritized by severity, no nuisance alarms—so you’re only alerted when there’s a critical issue and escalation when alarms aren’t acknowledged to ensure critical issues are addressed.

The software also allows you to quickly troubleshoot and resolve equipment issues. With our software, you can:

• Remotely control rackmount PDU outlets and rackmount UPS load segments—regardless of the vendor.
• Automate device response and/or shutdown during critical power events or environmental stress conditions, like high temperature.
• Reduce truck rolls and the need for on-site, non-IT staff to help troubleshoot equipment issues.
• Have 24/7 insight into equipment performance, enabling you to remotely power cycle devices and remotely diagnose and take proactive corrective action when needed, like replacing a UPS battery that’s low.

And if you’re an Eaton hardware customer, you can remotely push firmware updates or configuration changes in bulk to your rackmount PDU and rackmount UPS network cards in minutes. This eliminates the need for updates to be made in-person and will help keep your organization safer from cybersecurity vulnerabilities.

Our model library includes more than 30,000 models of devices from hundreds of manufactures across hundreds of device types. If a device is not currently included in our model library but utilizes a common communication protocol such as SNMP, MODBUS or BACnet, we will create a model for that device (requires annual support).

The easiest and most common method for installing our software is direct deployment to a server in your virtual environment via our Open Virtualization Format (OVF). The software can also be installed on a traditional server or via a cloud implementation.

Eaton offers professional services for all of our software offerings—ranging from a few hours of remote assistance to full, on-site implementation and training. Regardless of the number of hours purchased, all work will be completed by an Eaton software specialist.

Our software can be integrated with VMWare and other software such as building management (BMSs), asset management (CMDB) and service desk (ITSM) systems to create a unified, cohesive software solution that improves efficiency, increases productivity and data accuracy, improves decision making and saves cost.